135bet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 135bet ("the Company", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "the Player") who access or use the 135bet platform at https://135bet.ws and all associated services.

By creating an account, depositing funds, placing a bet, or otherwise using the 135bet platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the 135bet platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Where this Policy refers to "personal data", this means any information that identifies or could reasonably be used to identify you as a natural person.

How 135bet Protects Your Privacy

2. Personal Data We Collect

135bet collects personal data from you in the following ways: directly when you register an account or update your profile, automatically when you interact with the platform, and from third parties such as payment processors and identity verification providers. The categories of personal data we collect are set out below.

3. How We Use Your Personal Data

135bet processes your personal data only where we have a lawful basis to do so. The primary lawful bases on which we rely are: performance of a contract (operating your account), compliance with a legal obligation (AML and KYC requirements), our legitimate interests (fraud prevention, platform security), and your consent (marketing communications, where applicable).

• Account Management: To create, maintain, and administer your 135bet account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable regulations, and to prevent underage gambling and financial fraud on the platform.
• Payment Processing: To facilitate deposits and withdrawals, reconcile transactions, investigate payment disputes, and comply with anti-money laundering (AML) obligations.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support service.
• Responsible Gaming: To monitor your betting patterns for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit and session time limits at your request or where required by our responsible gaming obligations.
• Service Personalisation: To tailor game recommendations, promotional offers, and platform content based on your gaming preferences and activity history.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from law enforcement or other competent authorities in Bangladesh.
• Platform Improvement: To analyse aggregated usage data (in anonymised or pseudonymised form) to understand how players use the platform, identify technical issues, and improve our products and services.
• Marketing Communications: Where you have opted in, to send you promotional offers, bonus notifications, and news about 135bet via email or SMS. You may opt out of marketing communications at any time by contacting our support team.

4. Sharing and Disclosure of Personal Data

135bet does not sell or rent your personal data to any third party. We may, however, share your personal data with the following categories of recipients where strictly necessary and proportionate to the purpose for which the data was collected:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other financial institutions involved in processing your deposits and withdrawals. These providers act as data processors and are contractually bound to handle your data only as directed by 135bet.
• Identity Verification Partners: Third-party KYC and AML compliance service providers who assist us in verifying your identity documents and screening for fraud, sanctions, or politically exposed person (PEP) status.
• Game Technology Providers: Game studios and platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (e.g., player session tokens) solely for the purpose of facilitating game play. These providers do not receive your full identity profile.
• IT and Security Service Providers: Cloud hosting providers, cybersecurity firms, and platform infrastructure partners who process technical data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Law enforcement agencies, courts, or regulatory bodies in Bangladesh or other applicable jurisdictions, where we are legally compelled to disclose your data by applicable law, court order, or governmental request.
• Professional Advisors: Lawyers, auditors, and accountants engaged by 135bet in the ordinary course of business, who are bound by professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial portion of our business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

5. Cookies and Tracking Technologies

135bet uses cookies and similar tracking technologies (collectively, "Cookies") to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. By continuing to use the platform, you consent to our use of Cookies as described in this section.

6. Data Retention

135bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your account relationship with 135bet, plus a minimum of five (5) years following account closure, to comply with AML record-keeping obligations.
• Transaction and Financial Records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC Documents: Retained for the duration of your account relationship plus five (5) years. Documents may be retained longer where required by law or ongoing legal proceedings.
• Support Communications: Retained for three (3) years from the date of the last communication, for dispute resolution and quality assurance purposes.
• Technical and Usage Logs: Retained for up to twelve (12) months in identifiable form, then anonymised or deleted.
• Marketing Preferences: Retained until you withdraw consent or for three (3) years of inactivity, whichever occurs first.

When personal data is no longer required, 135bet will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

7. Your Data Rights

As a player on the 135bet platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us via 24/7 live chat or email us at [email protected]. We will acknowledge your request within 48 hours and fulfil it within a reasonable timeframe.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected. This right is subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute regarding the accuracy of your data is being investigated.
• Right to Data Portability: Where processing is based on consent or contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing of your personal data where we rely on legitimate interests as our lawful basis, unless we can demonstrate compelling legitimate grounds that override your interests.

8. Minors and Age Restriction

The 135bet platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you have reason to believe that a minor has provided personal data to 135bet, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including deletion of the data and closure of any associated account.

9. Data Security Measures

135bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 135bet platform.
• Encryption of sensitive data at rest, including identity documents and payment references.
• Role-based access controls limiting access to personal data to authorised personnel on a need-to-know basis.
• Multi-factor authentication for staff accessing internal systems containing personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Automated monitoring systems to detect unusual login activity, suspicious transactions, or potential data breaches in real time.
• Incident response procedures to contain, investigate, and remediate any security breach promptly, including notification of affected players where required.

While 135bet takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your 135bet account and to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

10. Updates to This Privacy Policy

135bet reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify registered players via platform notification or email. Your continued use of the 135bet platform following any update constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how 135bet collects, uses, and protects your personal data. If you have questions about any change, contact our support team via live chat or at [email protected].

11. Contact and Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by 135bet, please use the contact details below. Our support team is available around the clock.

For questions about how we handle your betting activity data and responsible gaming tools, visit our Responsible Gaming page. For a full overview of your account rights and platform rules, see our Terms & Conditions.